Refund Policy

This Refund Policy explains when and how Adrieluxe (operated by Benjamin B) may issue refunds for subscriptions to Agency OS (the “Service”). Payments are processed by Razorpay, and charges may appear under the registered business name “Benjamin B”. Please read it alongside our Terms & Conditions.

You may cancel your subscription at any time from Settings > Billing. Cancellation stops future billing immediately. You retain access to all paid features until the end of your current monthly billing period. We do not provide pro-rated refunds for unused time remaining in a paid period.

We offer refunds in the following circumstances only:

• New subscriber — 7-day window. If you are a first-time paid subscriber and are not satisfied with the Service, you may request a full refund within 7 calendar days of your first payment. This applies once per organization.
• Billing error. If you were charged incorrectly (duplicate charge, wrong plan amount, charge after cancellation), we will investigate and issue a full refund if a billing error is confirmed.
• Extended service outage. If the Service experiences a verified outage lasting more than 72 consecutive hours during your paid period, you may be eligible for a pro-rated credit or refund at our discretion.

Refunds are not issued in the following cases:

• Requests made after the 7-day new-subscriber window.
• Partial months or unused portions of a billing period.
• Accounts suspended or terminated for violating our Terms.
• Change of mind after the eligibility window has passed.

To request a refund, contact us within the eligibility window using one of the methods below. Include your organization’s registered email address, the payment date, and the reason for your request.

• Email: hello@adrieluxe.com
• Phone: +91 97873 33558

We aim to respond to all refund requests within 2 business days.

Approved refunds are returned to the original payment method via Razorpay. Processing time is typically 5–10 business days after approval, depending on your bank or card issuer.

We may update this Refund Policy from time to time. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the Service after that date constitutes acceptance of the updated policy.

Questions about this policy? Reach us at hello@adrieluxe.com or call +91 97873 33558.